Business metrics are numbers that can be used to track how your business works and figure out how well it is doing. Find books about metrics to learn how to define them for your business in the best way.
Robert S. Kaplan, David P. Norton
Robert S. Kaplan and David P. Norton created the Balanced Scorecard more than a decade ago. It was a revolutionary way to measure performance that gave organisations a way to measure things like people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton ...Read More