Fighting Churn with Data: The science and strategy of customer retention

Fighting Churn with Data: The science and strategy of customer retention

Carl S. Gold

504 pages

Returning customers are the lifeblood of any product or service business. Don't let customers you worked hard to get leave with their money. In Fighting Churn with Data, you'll learn powerful techniques that are based on data to keep as many customers as possible and reduce the things they do that cause
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